1

Once I return to the call, what should I say to the customer?

  • Thank you for patiently waiting
  • Thank you for being on hold
  • Thank you for holding

Which is the best choice?

closed as primarily opinion-based by Chenmunka, Glorfindel, Damkerng T., user3169, Em. Oct 10 '16 at 18:27

Many good questions generate some degree of opinion based on expert experience, but answers to this question will tend to be almost entirely based on opinions, rather than facts, references, or specific expertise. If this question can be reworded to fit the rules in the help center, please edit the question.

2

I would choose "Thank you for holding". "Thank you for patiently waiting sounds condescending. They may not have been at all patient. "Thank you for being on hold" sounds like "Thank you for having brown hair" or "Thank you for being named Bob" They were on hold because you put them on on hold and they don't deserve thanks for something beyond their control. And don't expected them to say "You're welcome". Just get to the business at hand as fast as possible.

1

I would probably say Thank you for waiting. Not that holding seems wrong.

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