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If that's the case, Ben. We suggest that you contact our Answer Desk here for further assistance: https://.

Is it wrong to use a period on this sentence after the name? Should a comma be used instead?

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    Welcome to Stack Exchange ELU! Questions like this require you show the research you've done before posting. It also requires a context for your sentence. What exactly are you trying to say? Without a context, it's impossible to know if it is correct. Please update the questions to avoid closure. – Hank Dec 30 '16 at 20:28
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Is it wrong to use a period in this sentence after the name?

Yes, because it's not a complete sentence.

Should a comma be used instead?

Yes, a comma is fine there. Then start the next phrase with a small w: "...case, Ben, we suggest...".

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