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if you have any support question, please get in touch at [email protected]

To me, the phrase 'get in touch with' seems to be more common.

I would like to know if there is any substantial difference between 'at' and 'with' in term of meaning. Which one is preferred in this example? (i.e. used in combination with an email instead of a person or place)

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In your usage there is practically no difference, this is because the user is asked to make contact using an email address and this address represents both the location and a team of "support" people. You could have easily said

Please get in touch with support at [email protected]
Please get in touch with someone in support by email at [email protected]

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