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As the caption refers to, the specific context is that: I discussed this matter with my customer and was advised that....So, could I use this structure instead (to make it more formal) "Our discussion with my customer indicated that...". I use the latter because I saw it on one book (but now I couldn't remember which book).

Thanks a lot.

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    What's an "sb"?
    – Andrew
    Mar 27, 2017 at 4:52
  • Sorry, can you make it clearer?
    – sanba06c
    Mar 27, 2017 at 6:58
  • A discussion cannot indicate. Give more context. Maybe: My customer and I have discussed this matter and came to a conclusion that... Mar 27, 2017 at 7:01

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This is known as passive voice, as opposed to active voice. Instead of saying "my customer said ..." or "the customer indicated that ..." or "we learned ... while talking to the customer," you use passive voice to shift subject away from the "actual" subject. While passive voice can have its uses, it sounds odd, and is often used in some contexts to hide the subject from the sentence.

Active: I made the decision

Passive: The decision was made

Active: We laid you off

Passive: You were laid off

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