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I'm planning to buy some items from online shop on the internet, but I couldn't find their refund policy on their web-site. So I want to send them an email to check if they guarantee the refund in-case that I don't receive the item.

what tense should I use, all tenses sound well. So I'm not sure.

If I don't receive the item, Do you guarantee the refund?
If I haven’t received the item, Do you guarantee the refund?
If I won't receive the item, Do you guarantee the refund?

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If I don't receive the item, do you guarantee a refund?

This is the best as is, since there is no time issue. You just don't have it at the time you might request a refund.

If I haven’t received the item by May 15, do you guarantee a refund?

Use this if there is some promise of delivery by some date.

But don't use

If I won't receive the item, do you guarantee a refund?

unless you can predict the future, or know you will never receive it.

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The first option is best:

If I don't receive the item, Do you guarantee the refund?

But it's better to change "the" to "a" as follows:

If I don't receive the item, Do you guarantee a refund?

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  • 5
    And you should probably change the D for a d. – boboquack Apr 3 '17 at 0:31

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