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Yesterday I attended an interview. They asked me to write a letter inquiry about lost luggage to airport manager. Three key points should include to build a letter. One of the key point is:

"The logistics of the day and time when you can collect your luggage".

What does it mean? Why here logistics word were used?

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What they are asking is when and where they can deliver your luggage to you when they find it. Will you be at home? If you are staying at a hotel, do they give it to the concierge?

I am assuming they are using the BrE meaning of "collect" (to receive).
The AmE meaning would be that you go to the airport.

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