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This page says:

When you make a telephone call, you ask if you can speak to someone. You don't ask if you can 'talk to' them.

Hello. Could I speak to Sue, please?

But in fact, a lot of native people says

Hello. Could I talk to Sue, please?

See this English teaching video at 4:22

"Can I talk to Phil Watson, please?"

So, who is right?

"Hello. Could I speak to Sue, please?" or "Hello. Could I talk to Sue, please?"? Which one is correct?

  • Both are correct. speak to is somewhat more formal. – JavaLatte Aug 26 '17 at 12:30
  • Sounds like BrE to me. Maybe the common usage is different for AmE or others. – user3169 Aug 26 '17 at 18:35
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Both are correct. However, you might try, "Hello. May I speak with Sue, please?" Better is, "Hello, this is Tom Smith. Is Sue available to speak with?" (This is a matter of etiquette, not grammar.)

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The fact you said "Hello." and "please" indicates a formal context.

To stay consistent, so you should use may and speak. talk is kind of like chat and more informal. So:

Hello. May I speak with Sue, please?

(AmE disclaimer)

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