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I am just trying to find the correct word for a particular scenario.

Three types of Service-Level-Agreement/SLA are available

  1. SLA (Service-Level-Agreement)Meet
  2. SLA (Service-Level-Agreement) Missed
  3. Not SLA Missed because the defined SLA time is not over

I am looking for specific word for option 3. What should be the correct/appropriate word which represents, it's not SLA Missed because the defined SLA time is not over.

  • We are still within the parameters of the SLA. We have not exceeded the parameters of the SLA. – Davo Sep 25 '17 at 20:50
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If you are looking back, in retrospect, at whether a Service Level Agreement has been met or not met, you would use the past partciple:

met (not "meet").
missed or not met

If the SLA term has not yet run to completion, then it cannot have been met but it can have been missed.

If it has not yet been missed, you could use the word pending.

| improve this answer | |
  • Or "in progress". – Andrew Sep 25 '17 at 19:08
  • Or even "N/A" for not applicable or not available, since you can't yet state whether the SLA was met or not. – stangdon Sep 25 '17 at 20:14

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