As title, what are the more formal words for "clerk", who deal with the paper works. Administrative jobs, managers, secretaries, people standing behind the counters taking your forms...
It should be a serious formal word to express that this person is specialized or interested in dealing with PAPERWORKS, DOCUMENTS, and so on.
Finally: I must have some sort of delusion. I found that the word/phrase I was looking for is simply Clerical workers.
Note: While Matt has given the "correct" answer, the findings from J.R. are also quite mentionable. I'm sorry that my "accepted answer" could only go to one of you. Also thank you Sean despite got a little off.