English Language Learners Stack Exchange is a question and answer site for speakers of other languages learning English. It only takes a minute to sign up.
Sign up to join this community
Is it appropriate to write "We pride ourselves on providing the best cable TV service in Tokyo. Therefore, we take your complaint seriously" in a response to a letter of complaint? I know the sentence is grammatical, but I have no idea whether it's appropriate. Would this sound like the author is boasting?
I'd appreciate your help.
Having worked in a role that required me to address complaints before, it was our standard response to start our reply to every complaint with:
Thank you for your email. We pride ourselves on our unrivalled user experience, and as such, we are sorry to hear you're having issue with our services....
It is standard in the customer services departments of large firms to have stock responses that are then tailored to the issue at hand. I wouldn't read too much into the individual boasting, especially if that individual has another mother tongue, it is likely they didn't write it.
