What is the best formal way to document when you called someone and did not succeed to get hold of him/her?

I am usually documented the case as calling Mr X but no answer, but have the feeling could be much more better than this simple words.

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    What is the document? I would not use the same words in my diary as I would, say, a call log at a help center. – J.R. Aug 20 '18 at 0:34
  • document that I must record all my actions; I want to know just to expand my knowledge – THEGreatGatsby Aug 20 '18 at 0:36

You can note your unanswered call down in several ways, including:

No answer

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No response

See a previous similar question and the answers to it at:

What are the differences between response and answer?

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I called Mr. X but nobody answered.


I called Mr. X but nobody picked up (the phone).

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It depends on whether you called the person via a direct-dial phone (one where Mr X would answer himself) of via a telephonist or personal assistant.

For a direct-dial phone, you could say

but I got no answer
but he did not answer
but he did not pick up

If you had to go through and exchange and nobody answered, you could say

I called Mr X's office but I got no answer
I called Mr X's office but nobody answered

If you did speak to somebody else, then it is better to say

but I couldn't get hold of him

or, if the person who offered a reason for his unavailability, you could quote the reason

but he was not at his desk
but he was on holiday
but he was out to lunch

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  • 1
    One more that could be used: "We tried reaching you to no avail." – Kavita Oct 14 '19 at 18:16

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