What is the difference between "who is this?" and "who is calling?" when we answer to the telephone?

Is the second one more polite than the first one?

Lastly, is there any difference between AmE and BrE?


Who's calling? is a neutral way of asking the caller to identify themselves.

May I ask who's calling? is more polite.

Who's this?, depending on the tone of voice used, could sound terse and unfriendly, suspicious, impolite, angry at being disturbed, and so forth.

  • Related: ell.stackexchange.com/a/131670/3395 : ) – user3395 Sep 9 '18 at 13:17
  • Thank you!!!!!! And, in your "feeling", could "who is this" be used for everyone who calls (if they do not identify themselves), or is more appropriate, for example, with the "cold calling"? – Igor89 Sep 9 '18 at 15:43

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