After receiving a service call from a client and assigning it to the service person, is there one term for the whole process that follows, up to the moment the service person is back at the headquarters?
= one term for the process of servicing person in a car leaves the HQ, drives to client, services some device, drives back to HQ, gets out from a car, reports at the HQ?
would it be something like "service trip" ("trip" as in "business trip")?
When we want to answer the question what John did, what would it be? The term we are looking for should be something what could be used for example in a sentence "Hey John, go and do the servicing XY" where XY is the term we are looking for.
BTW: in Czech and Slovak languages there is a term for it: "výjazd", "výjezd", but so far I have not found some good translation for it, so I look for a further help here, please.