Going through customs to leave a country can sometimes be very frustrating. First she was asked why she was not rolling her carryon. The handle got stuck when she got off the car so she had been forced to open the suitcase to maneuver the handle back to the suitcase.
Could somebody explain me why had been forced instead of was forced if this came after "getting stuck". I see no real reason except the completion of this action. But is it enough to justify the use of past perfect? I doubt so