I booked a hotel which offers complimentary pick up and drop off services. I'd like to know the English I need over the phone when I arrived at the train station where they can pick me up.

Also I'd like to know how to ask for the schedule for dropping off when I am about to check out. Like, can I say:

I'd like to know what's the schedule of drop off like.

Also, how can I express the idea that at what time can they drop me off at the station. If I say

Can you guys drop me off at the station at 5:00?

I feel like this could be understood as they would drop me off at that station at 5:00 or they would get me in the car at 5:00 and drive me to that station. If I want to express the latter, how should I phrase?

closed as too broad by Jason Bassford, choster, Hellion, virolino, SamBC Apr 12 at 15:39

Please edit the question to limit it to a specific problem with enough detail to identify an adequate answer. Avoid asking multiple distinct questions at once. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.


As for what happens after you get off your train, you can simply say:

I am at the train station. How long will I have to wait for a ride back to the hotel?

However, if you want to ask about this ahead of time, you can ask:

How can I arrange a ride to the hotel after I get off the train?

As for how to ask about getting dropped off, I'd start by asking:

Do the shuttles run on a set schedule? Or can I arrange a drop-off?

If they tell you that drop-offs are arranged on an as-needed basis, you can ask:

How do I arrange (or schedule) a drop-off?

Lastly, if you want to leave the hotel at 5:00, I think a good way to inquire about that would be:

Can we leave for the station at five o'clock?

  • hi thank you for your reply. Another quick question related to asking for pick up services over the phone. What is the first sentence I should say over the phone? Like, "Hi, my name is ..., I am a tenant/ guest/ customer of your hotel." – Joji Apr 9 at 0:24
  • @Joji - Use guest. Or you could just say, "I am staying at your hotel," or, "I have a reservation at your hotel." – J.R. Apr 9 at 0:59
  • Thank you!! just one last quick question, if I'd like to ask the front desk staff about getting dropped off, can I start by saying "Hi I'd like inquire about how to arrange a drop-off." – Joji Apr 9 at 5:54
  • @Joji - That would sound quite normal to me. – J.R. Apr 9 at 9:46

A car ride provided by a hotel between the hotel and an airport or train station is often called a transfer.

So you can say, "I'd like to arrange a transfer to the train station", or "Do you offer transfers to the train station?".

  • is this AE or BE? – Joji Apr 9 at 0:23
  • @Joji, I hear it mostly in the context of international travel, so call it "world English". – The Photon Apr 9 at 1:02

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