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I booked a hotel which offers complimentary pick up and drop off services. I'd like to know the English I need over the phone when I arrived at the train station where they can pick me up.

Also I'd like to know how to ask for the schedule for dropping off when I am about to check out. Like, can I say:

I'd like to know what's the schedule of drop off like.

Also, how can I express the idea that at what time can they drop me off at the station. If I say

Can you guys drop me off at the station at 5:00?

I feel like this could be understood as they would drop me off at that station at 5:00 or they would get me in the car at 5:00 and drive me to that station. If I want to express the latter, how should I phrase?

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As for what happens after you get off your train, you can simply say:

I am at the train station. How long will I have to wait for a ride back to the hotel?

However, if you want to ask about this ahead of time, you can ask:

How can I arrange a ride to the hotel after I get off the train?


As for how to ask about getting dropped off, I'd start by asking:

Do the shuttles run on a set schedule? Or can I arrange a drop-off?

If they tell you that drop-offs are arranged on an as-needed basis, you can ask:

How do I arrange (or schedule) a drop-off?

Lastly, if you want to leave the hotel at 5:00, I think a good way to inquire about that would be:

Can we leave for the station at five o'clock?

  • hi thank you for your reply. Another quick question related to asking for pick up services over the phone. What is the first sentence I should say over the phone? Like, "Hi, my name is ..., I am a tenant/ guest/ customer of your hotel." – Joji Apr 9 '19 at 0:24
  • @Joji - Use guest. Or you could just say, "I am staying at your hotel," or, "I have a reservation at your hotel." – J.R. Apr 9 '19 at 0:59
  • Thank you!! just one last quick question, if I'd like to ask the front desk staff about getting dropped off, can I start by saying "Hi I'd like inquire about how to arrange a drop-off." – Joji Apr 9 '19 at 5:54
  • @Joji - That would sound quite normal to me. – J.R. Apr 9 '19 at 9:46
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A car ride provided by a hotel between the hotel and an airport or train station is often called a transfer.

So you can say, "I'd like to arrange a transfer to the train station", or "Do you offer transfers to the train station?".

  • is this AE or BE? – Joji Apr 9 '19 at 0:23
  • @Joji, I hear it mostly in the context of international travel, so call it "world English". – The Photon Apr 9 '19 at 1:02

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