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I need to send an email to my manager saying I got some details from an insurance using a different method other than calling them.

But I wasn't sure which is correct from below sentences.

  1. I managed to contact the insurance from a different method.
  2. I managed to contact the insurance by a different method.

I know there are several threads under this topic in this site. But still I could not figure out which is correct.

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The first is not correct. The second one works, but I might suggest "by different means" or "by other means" in this context instead.

(A means is a way of doing something that has a bit more breadth to my ears than a method which implies something a little more precise or technical.)

Also: "an insurance" is not grammatical here. You want to say "the insurer", or "the insurance company" or "the insurance provider" or "our insurance agent", etc, as appropriate-- "insurance" refers to the intangible product/contract that you have, not to the entity which provides it.

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  • You are correct. I tried to say "an insurance company". Thank you for that. But could you please explain the difference between from and by usage here?
    – Kavinda Prabhath
    May 20, 2019 at 22:04
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    I'm not sure what else there is to explain. :) You can contact someone from a place ("I contacted them from Guatemala!") but just as you can't contact someone "from the email" or "from their website contact form" you can't contact them "from a method".
    – Ben Zotto
    May 20, 2019 at 22:09

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