People in organizations spend much of their time engaged in such endeavors. To justify their toil, they want to believe that their efforts produce the intended outcomes. Even if the best intentions or the most sophisticated technologies do not yield expected results, the activities play a vital theatrical role. They serve as scripts and stage markings for self-expressive opportunities, improvisation for airing grievances, and amphitheaters for negotiating new understandings. We illustrate how these figurative forms alter the context of meetings, planning, performance appraisals, collective bargaining, the exercise of power, and symbolic management.
Source: Reframing organization