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Suppose that you are talking to your friends about some of the customer reviews regarding their online shopping experiences. This is what you would say to them.

(ex) I have just read some customer reviews regarding their online shopping experiences with ABC Store. They are complaining about a high import duty they need to pay when they receive their orders.

Some of my non-native English speaking friends think my use of the mixed present tenses is okay because it carries a sense that the customers' complaints are ongoing. However, others think I should use the past tense.

I think I can use different present tenses in this context. Please give me your opinion.

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    the example looks correct
    – Sam
    Jun 1, 2019 at 19:14
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    I have just read some customer reviews regarding [] online shopping experiences with ABC store. Customers are complaining... Otherwise, their makes it seem as if it's the customer reviews that are having experiences, not the customers. Jun 1, 2019 at 20:14

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