With the line still doubled around the rope, one of the tellers stuck a “POSITION CLOSED” sign in her window and walked to the back of the bank, where she leaned against a desk and began to pass the time with a man shuffling papers. The women in front of Anders broke off their conversation and watched the teller with hatred. “Oh, that’s nice,” one of them said. She turned to Anders and add, confident of his accord, “One of those little human touches that keep us coming back for more.”
Anders had conceived his own towering hatred of the teller, but he immediately turned it on the presumptuous crybaby in front of him. “Damned unfair,” he said. “Tragic, really. If they’re not chopping off the wrong leg, or bombing your ancestral village, they’re closing their position."
Dose it mean: He imagine the two women's behaviour like a crybaby and said it is very unpleasant if the tellers don't behave corectly or shut your mouth up. and if they close their position.
there is some expressions I could not find by searching and I guess what I understant I would be thankful if you help me.
This text is from Bullet in the Brain.