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"I was about to email you why I have not received the parcel when..."

I was wondering if present perfect for receive is a good choice since at the time of writing the parcel has not arrived or should I use past perfect to match tenses. I don't think so because the situation is still the same.

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I believe this works fine, though with a slight modification:

"I was about to email you as to why I have not yet received the parcel when..."

The first addition is unrelated, but the focus for your question is to add a qualifier. Saying you have not yet received the package is a very concise way of saying:

"At the time of writing, I have not yet received the parcel..."

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