past simple vs. present perfect in context

Question

Here is a story in real life.

I am suffering a software issue. When I launch iTunes, some error shows up. I asked about that problem on superuser. someone suggested me to re-install that software. I did what they suggested but it didn't work. So, I said

I have re-installed iTunes many times. Bonjour Service never showed up.

Did I use the tense correctly? Should I use past participle, present perfect or some other?

Thanks for help.

Answer 1

The present perfect tense is needed (throughout the sentence):

I have re-installed iTunes many times. Bonjour Service has never shown up.

If you use the simple past I will think you have stopped trying:

I re-installed iTunes many times. Bonjour Service never showed up.