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What's the way to describe the following thing?

I use Office Word software, and once it was stuck and wasn't responsive and then (I'm looking for the correct word here: closed, failed, crashed etc.).

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    I think "crashed" is common for that. It's more dramatic than "closed" or "failed".
    – Jack O'Flaherty
    Dec 8, 2020 at 3:40
  • It doesn't quite fit this scenario, but a common crash trope for Windows OS is the Blue Screen of Death -- en.wikipedia.org/wiki/Blue_screen_of_death
    – mjjf
    Dec 8, 2020 at 4:23

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The most common word to describe this is crash. It describes the exit of a program resulting from an error, sometimes after a prolonged period of the computer/program being frozen.

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