I am aware that this structure is called "distributive plurals". However, after much research, I feel no closer to the answer. I am writing for a website where the gender of the Members is not known.
How can Members change their password?
This sounds right to me. It doesn't indicate to me that there is one collective account. If I wrote:
How can members change their passwords?
doesn't that indicate there is more than one password for each member?
I should say I have been using this style throughout, but I am not sure it is correct. I have read that a plural pronoun should be followed by a plural noun.
The client wants the site to be impersonal, so I cannot write,
How can I change my password?
Should I write:
How can a Member change the Member's password?
or should I use the plural pronoun here?
Any help in solving this for me would be much appreciated. :)
Edit: Sorry, I am actually referring to using plural possessive pronouns for singular nouns.