If I'm contacting customer support of a software company to report an issue with the software prodct that I purchased from them what is the correct usage?
- I have an issue
- I'm facing an issue
- I've got an issue
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They mean the same, and they are equally good.
"I've got an issue" is a bit more informal and you find "I've got" more frequently in BrE.
Problem is also a suitable word here. You can face/run into/encounter a problem.
You might say it in a past tense as well.
I've run into a problem.
I encountered a problem.