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If I'm contacting customer support of a software company to report an issue with the software prodct that I purchased from them what is the correct usage?

  1. I have an issue
  2. I'm facing an issue
  3. I've got an issue
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    They're all fine, and they all mean the same. Use whichever you like best. Commented Feb 17, 2021 at 15:48

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They mean the same, and they are equally good.

"I've got an issue" is a bit more informal and you find "I've got" more frequently in BrE.

Problem is also a suitable word here. You can face/run into/encounter a problem.

You might say it in a past tense as well.

I've run into a problem.

I encountered a problem.

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