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I am looking for a short and effective term to express the behavior of 'waiting for his business'. I would like to use it in business organizational contexts like below:

The administrators often request that the engineers for taking take a look at a systems glitch but they always end up suffering from the 'waiting for their turn'.

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    I’m not completely sure I understand your question, but “waiting in line” is an American English version of “waiting on queue.” If they’re waiting for a person, they’re “waiting on him.” More informally, “twiddling their thumbs.”
    – Davislor
    Commented May 12, 2021 at 4:36
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    @Davislor: We don't say "waiting on queue" in the UK. "On cue" is an entirely different kettle of fish. We normally "Wait for" someone, though "waiting on" someone is still colloquial in some parts of the UK. Commented May 12, 2021 at 5:44
  • @OldBrixtonian Huh. I have heard it before, but I guess my sources were out of date.
    – Davislor
    Commented May 12, 2021 at 8:22

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In the UK we queue for things, or queue up for them or join the queue for them. Or we wait our turn.

  • When there is a systems glitch, the administrators often ask the engineers to take a look at it. But they always find themselves [placed] in a queue.

Or, slightly different:

  • When there is a systems glitch and the administrators request an engineer to examine it, they always find themselves [placed] in a queue.

Or "...always find themselves at the back of a queue." Or "...always end up having to join the queue". In the US, as Davislor says, it's "to wait in line."

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