Pardon me that I couldn't explain this succinctly as I lack of the vocabulary of the subject matter and this is the reason why I post this question.
I want to change to a lower tier service plan once my contract has expired. Today is the last day of the contract and I am eligible to switch my plan. I have made an advanced payment of 2 months which means I still have balance in my account.
I ask "if I switch my plan, will the amount be deducted from the balance in my account?" or "do I still have to make a payment for the new plan today since they are two different plans?" and "Will the existing balance be brought over to the new plan" and "can I use the remaining balance to offset the payment for the new plan?"
The customer service officer couldn't understand what I was trying to ask. I struggled with explaining what I want to ask too. It took quite a bit of attempt and with the use of long winding sentences to have both of us on the same page.
How can I better explain it in a succinct way?
I recall there are terms like pro-rated, offset and reimbursed for payment related matter. Is it correct to use them this way?
will the balance be pro-rated? or
will the payment be pro-rated? or
will the balance be reimbursed? or
will the payment be reimbursed?