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For example, there's an issue with the computer not powering on. In the "explanation" or "solving" section, should I write:

"The cable has been unplugged. Please plug it in."

OR

"The cable HAD been unplugged. Please plug it in."

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The first one: "The cable has been unplugged." is correct. Or for the scenario, perhaps "Please check that the cable has not been unplugged." is better.

You should use the present-perfect tense here:

The present perfect tense says that an action was completed at a time before the present, and the results or consequences of the action are relevant now.

https://www.learnersdictionary.com/qa/Past-Perfect-and-Present-Perfect-Tenses

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