I read somewhere on the internet that when you use nouns to make general statements, there are two patterns that have the same meaning:
- Use the + singular noun
- Use a plural or non-count noun with no article.
(1)The computer has brought about huge changes in education. (“Computers have...” is also correct)
(2)The hybrid class is more effective than the 100% online class. (“hybrid classes are...” is also correct)
(3) The dog is a friendly animal. (“dogs are...” is also correct)
I saw a job description on the internet, it says:
A Customer Experience Specialist is expected to champion customer satisfaction by demonstrating the highest level of professionalism, listening and engaging with the customer.
I have 2 opinions, but I don't know which one is correct, The writer uses “the customer” because:
He/she wants to imply: A Customer Experience Specialist is expected to champion customer …. the customer (While they are working with a customer).
The use “the customer” here to mean customers in general as in sentences (1)(2)(3).
Could you help me clarify?