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I'm not sure what is right and what not. I've searched on Google and could not find an answer to this. How should I write this:
I'm speaking about a user. It is the main problem.
The question is. Is this corect? In this context should I use "It" or "he"?
In English, a person is almost never referred to as "it". If you know that the person is male, say "he", and if you know the person is female, say "she". If you don't know, that gets into the whole subject of what pronouns to use for unknown gender, which has been discussed at length in response to other questions on this site.
"It" IS used to refer to a person in some special cases. The main one is when we need a pronoun as a place holder to connect to a noun. For example, "A friend of yours called yesterday." "Oh? Who was IT?" Especially if the point is to discuss whether the person is male or female. Like, "Alice had a baby." "Is IT a boy or a girl?" Saying "Is he a boy or a girl would seem a bit of a paradox.
You don't use "it" for people.
For an unknown person, most writers will use either "he or she", or they'll use "they". (This usage of "they" to refer to a single person is called the "singular they".)
As others have mentioned, using "he or she" or "they" is far more appropriate than "it".
However, I'd like to point out that few people actually say "he or she" in practice, except in a more formal setting such as documentation. In spoken communication, it is most common to use "they".
So, assuming your example was part of a spoken conversation, it would more likely be:
I'm speaking about a user. They are the main problem.
Historically, referring to a person of unknown gender as "he" was common practice, and still is to some extent. In attempts to be more "politically correct" some writers use "he or she," "he/she," or other variants. Some readers react negatively if they perceive the writer is being too politically correct, though.
I would suggest using "they," since it is near-universally recognized as a third-person singular pronoun for when the gender is unknown. "He" is also still perfectly acceptable, though some overly sensitive readers might accuse you of sexism or ignoring women.
Another reason to consider the use of "they" instead of he/she, from https://uwm.edu/lgbtrc/support/gender-pronouns/ (mirror):
The dichotomy of “he and she” in English does not leave room for other gender identities, which is a source of frustration to the transgender and gender queer communities.
I think if you don't know gender of a user you can write "she/he" but it would not be appropriate to use "it" for people, even animals if you know their genders.
A user is most definitely "she", because it is living person you are referring to. Historically, persons of undefined gender were referred to as "he", but it is considered politically correct to use "she" instead these days. For example, in my college papers I always made a point of using "she" when referring to a person of undefined gender. Be aware, however, that this may somewhat distract from the content of what you are writing about, since "she" is still a somewhat unusual form. This has to do with the fact that, again, historically, "he" was used and was considered the default (and "she" seems to indicate that the gender of the person you are referring to is all of a sudden important, when in fact it isn't).
