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Before I made a second order that did well, I had thought my first order had not gone through.But when I received the confirmation for both orders, I knew the first order had also succeeded. I realised I had ordered the item twice.

Shall I say had succeeded or succeeded?

I would choose had succeeded because the first order succeeded first and I knew this only after I received the confirmation.

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Yes, had succeeded is the better option. Because the action of success happened before I received confirmation.

We use Past Perfect tense when something occurs before a specific time in the past.

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