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Usually, I help myself with cream and sugar when I was ordering coffee in my university's cafe. But I was really confused what unit should I use to describe the amount that I need when I am asked.

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    When taking your order, they will generally be expecting a response in terms of how many packets of sugar and how many of the small cups of cream you would like. Here are some images for reference: cream, sugar. Conversationally, you can either be specific ("two teaspoonfuls" or "two packets") or general ("a little bit of sugar" or "a lot of cream"). Aug 19 '15 at 18:42
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When I'm being served coffee by a business, like at a cafe or on a plane by a flight attendant, the assumption is that they have some prepackaged amount available, so I just respond with the number of packets I would like.

For example, "One sugar and two cream, please." or "Just one sugar, please."

If someone is serving me coffee and the sugar and cream aren't likely to be prepackaged, like at a friend's home, I will explain sugar by spoonfuls, and cream by a splash/a little/a lot and suffer silently when it isn't quite how I would make it :)

Usually if my friend doesn't know how I take my coffee, they bring the sugar bowl and cream pot and let me add the cream or sugar myself.

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    For good measure, prepackaged sugar packets typically contain between 2.5 and 4 grams of sugar, and a single-serve creamer cup contains around 8–10 mL. The older generations may also specify lumps of sugar.
    – choster
    Mar 29 '16 at 3:07
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A special case not yet mentioned: if you don't want any cream or sugar, you could say "None", but the more conventional response in that case is to say "Black".

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    @Mari-LouA: It was a joke, and I thought that would be clear, but I'll take it out. Aug 10 '20 at 16:10
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I would say something like this:

— How much sugar do you want in your coffee?
Two spoons. / Half a spoon is enough. / Just a little bit. / A quarter of a spoon would be okay.

I don't think there is anything special about ordering coffee at a cafeteria. Just use the English you already know.

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    Spoons isn't a conventional measurement, however, even if you were specifying teaspoons. You would specify the number of sugars, or the number of lumps.
    – choster
    Mar 29 '16 at 3:04
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This borders on a lecture on the Imperial measurement system rather than the English language, if you want to make sure you get the right amount. I believe cream and sugar packets are distributed either by the teaspoon or tablespoon-ful. Consult the packaging next time you see one. Most native speakers have the same issue you do, which is why most modern coffee shops have a small bar to allow you to add cream and sugar yourself. Also, even many Americans and British citizens hate using the Imperial system, especially for volume.

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    I doubt anyone in the US or the UK will be asking for half an ounce or 14 grams of sugar. The size of teaspoons, and packets of cream are pretty much universal.
    – Mari-Lou A
    Aug 10 '20 at 12:17

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