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can I say: if the request has a delay when reaching the server, then it will not be processed by the service provider at the server side.

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Usually you would utilize the passive voice to obscure the cause of the delay (which may be unknown) by saying,

"If the request is delayed when reaching the server, then it will not be processed by the service provider at the server side." [correct]

In itself, "a request" generally cannot be responsible for its own delay, so you would not say,

"If the request has a delay when reaching the server, then it will not be processed by the service provider at the server side. [incorrect]

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