An employee can direct questions to individuals, content contributors, or in a place and receive one or more responses. Often, those receiving the question are known by the questioner, and pre-qualified as a helpful resource. For example, they may turn to a team member for an answer, or contact a corporate support resource, such as the IT help desk or HR benefits team.
In the last sentence there is "HR benefits team", I know that what HR team means. HR stand for human resource. but here benefits using "ambiguse" for me,