An engaged, informed workforce is a big competitive differentiator in today’s service economy. However, conventional intranets—even those with the latest search technologies and social 1.0 features—aren’t delivering a competitive advantage. Most employees still struggle to find information and experts, and nearly 70% remain unengaged.2
I have problem in the meaning of unengaged here. it means some one that is doing work? and so unengaged means not do work?