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An engaged, informed workforce is a big competitive differentiator in today’s service economy. However, conventional intranets—even those with the latest search technologies and social 1.0 features—aren’t delivering a competitive advantage. Most employees still struggle to find information and experts, and nearly 70% remain unengaged.2

I have problem in the meaning of unengaged here. it means some one that is doing work? and so unengaged means not do work?

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See engage:

  1. to draw into; involve" ⇒ to engage him in conversation"

In this case meaning the employees are (or aren't) actively involved and participating in the goals of the company.

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