You find it often on company's websites where they want to tell that whenever customers find any difficulty, they can contact them without any hesitation.
In fact, I was surprised looking at a sentence that I read once.
Should I die, take care of my daughter!
That made me look into the dictionary and other thesaurus to have a clear idea. And, I found that when used in this context, it denotes possibility.
Cambridge Dictionary defines it:
should modal verb (POSSIBILITY)
[formal] used when referring to a possible event in the future
The examples follow:
Should you (= if you) ever need anything, please don't hesitate to contact me.
The example talks exactly the same of your concern.
So, both the sentences are correct and say the same thing. However, the first one is more formal and in use by professionals.